Politique d'expédition
Goods – Items offered for purchase/sale on our website
We/Us/Our – Petter World, 1438 Rai Industrial Estate, HSIIDC, Sector 38, Sonipat, Haryana - 131029 | You – The buyer of the goods.
Delivery: Your order will be delivered by us at your doorstep and will require a signature on delivery. Our store and warehouse is based in Sonipat, Haryana .All orders for Delhi/NCR will be delivered between 2-3 working days from the order date. Please allow upto 5-7 days for outstation deliveries.
The cost of delivery will be added to your order total before payment is taken. Our standard delivery charge Rs. 300 per order. We offer free shipping on orders above Rs. 5000.*
Should a higher charge apply to a particularly heavy or bulky item, we will advise you prior to processing your order that a higher charge applies.
Please do note, some states in India charge Octroi or other government charges on orders coming from outside of that state, in such cases, the charges need to be borne by the buyer at the time of delivery. The courier company will collect the Octroi amount from you at the time of delivery.
Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 5 days.
If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you, cancel or suspend the order in whole or in part without liability. We may deliver separately the goods that make up your order. Where we do so, you will only incur one delivery charge.
Eligibility Use of this website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use this Website. If you are a minor i.e. under the age of 18 years, you shall not purchase any items on the Website. As a minor, if you wish to purchase an item on the Website, such a purchase may be made by your legal guardian or parents.
If you are a business entity, you represent that you are duly authorized by the business entity to accept these terms and conditions and you have the authority to bind that business entity to these terms and conditions.
International Shipping Policy for Petter World
At Petter World, we are dedicated to providing a seamless and enjoyable shopping experience for our valued customers. This includes transparent and reliable shipping options for both domestic and international orders. Please carefully review our shipping policy to understand how we manage shipping, delivery, and related matters.
1. Shipping Service Provider: We have partnered with United Overseas Couriers Pvt Ltd for international shipping and Amazon Shipping Services for domestic shipping.
2. Shipping Address: Our shipping address is: Petter World 1438, Rai Industrial Estate, HSIIDC, Sector 38, Sonipat, Haryana - 131029
3. International and Domestic Shipping: We offer both international and domestic shipping options to cater to our global customer base.
4. Shipping Rates: We are delighted to offer free shipping for all our products. You won't incur any additional shipping charges.
5. Order Processing Time: We typically process orders within 3-4 business days from the date of purchase. Please note that this processing time does not include the shipping time.
6. International Shipping Worldwide: We proudly ship to customers around the world. No matter where you are, you can enjoy our products.
7. Shipping Costs: For international orders, shipping costs are covered by us. We calculate these costs based on the volumetric weight of the final packaging to ensure fairness and transparency.
8. Estimated Delivery Time: The estimated delivery time for international orders is approximately 8-10 business days. Please note that delivery times may vary based on the destination.
9. Order Tracking: Customers can conveniently track their orders using the tracking link provided when we fulfill your order. This allows you to stay informed about your order's status.
10. Lost, Damaged, or Delayed Orders: In the rare event that an order is lost, damaged, or delayed during international shipments, we will promptly ship a new product to you. However, if the product is lost after delivery is completed by our shipping partner, we cannot be held responsible.
11. Customs and Import Duties: We take care of customs and import duties for international shipments. Customers are not required to pay any additional fees from their end, as we and our shipping partners manage these responsibilities.
12. Return Policy: For international orders, we entertain returns only in the case of manufacturing defects. We will provide a replacement product after verifying proof of the defect. If customers want to exchange for a different size, they will need to cover the two-way shipping costs and pay any price difference in advance before confirming the exchange.
13. Contact Us: If you have any questions, concerns, or require assistance related to shipping, please feel free to contact our support team at info@petterworld.com. We are here to assist you with any shipping-related queries.